Terms and Conditions

Order Processing and Shipping

  • Your order will generally be processed and shipped on the same day.
  • Shipping time for Standard orders is generally within 2 to 7 business days.
  • Standard orders will be shipped via FedEx ground, UPS ground, or USPS
  • Special shipping (3 day, 2 day, and next day service) is available upon request. Please call Customer Service at 1-800-246-2405 (USA Only), 1-480-917-4742 between 9 AM and 5 PM MST.
  • Tax is only applicable if you are a resident of Arizona.

Order Cancellation

Our goal is to ship your order as quickly as possible. If you decide you must cancel your order, please do so by calling our toll-free number 1-800-246-2405 (USA only) within 4 business hours of order placement or before your item has been shipped – whichever comes first.

Email cancellations cannot be accepted. Orders cancelled after the 4 hour limit, but before shipment, will be charged a 10% cancellation fee. Once the order has shipped, it becomes our customer’s responsibility and a Return Authorization Number must be obtained once your order has arrived.

Refused Orders

Should you decide to refuse receipt of an item when delivered by UPS, USPS, FedEx or common carrier and legitimately ordered from us, credit will be issued for the item, minus shipping charges and minus a 20% restocking fee. The credit will be issued once the item has been returned to us and after inspection by our return specialists.

Shipping to Alaska, Hawaii, APO & FPO and US Territories

For shipping to AK, HI, APO, FPO, US Territories, please call Customer Service at 1-800-246-2405 (USA only), 1-480-917-4742 between 9 AM and 5 PM MST.

International Shipments

We gladly ship orders to addresses outside the United States. We ship USPS Global Priority Mail. Call Customer Service for a shipping quote at 1-480-917-4742 between 9 AM and 5 PM MST.

Note: Due to the high cost of international shipping, the following provisions apply:

If the Purchaser must return items for either refund or replacement, the Purchaser is responsible for all shipping and insurance costs incurred to ensure return delivery to Medi+Straw. The Purchaser is also responsible for payment of all shipping and insurance costs necessary for Medi+Straw to ship replacement item to the Purchaser. It is the buyer’s responsibility to determine if the item is legal for import and allowed in your country BEFORE you order, any item(s) seized by customs are the responsibility of the customer. Any taxes or duties levied by the buyer’s country are the sole responsibility of the buyer.

Incomplete or Wrong Shipping Addresses

If an order is returned because of an incomplete address, incorrect address, is undeliverable or refused, the customer will be required to pay the actual shipping cost to re-send the item. Be aware that certain shipping carriers charge additional fees for address correction services.

Returns

All of our products carry a 30 day money back guarantee. Merchandise must be returned within 30 days. Product must be returned in a clean, like new condition. On returned merchandise, the customer is responsible for return shipping charges including any damages to product during shipping and/or lost in transit. In case of loss, it will be the customer’s responsibility to file a claim with the carrier. For return authorization number, please call us at 1-800-246-2405 or 1-480-917-4742 between 9 AM and 5 PM MST for instructions. No Product will be accepted without this return authorization number.

Warranty

Horizon Design and Manufacturing LLC agrees (at its option) replace for the original purchaser, products manufactured by them and found to be defective in materials and/or workmanship, for a period of 90 days from the original date of purchase. Warranty will be voided if damage is caused by accident, misuse, fire, water, acts of nature or animals, attempted repair, alterations, or modifications, by anyone other than Horizon Design and Manufacturing LLC. The foregoing is in lieu of all other warranties, expressed or implied and all other obligations or liabilities on the part of Horizon Design and Manufacturing LLC. In no event or circumstance shall Horizon Design and Manufacturing LLC be held liable for consequential or special damages or any other expenses, which may arise in connection with the use of such products.

Legal Disclaimer

Any product information or advice on this site is provided for informational purposes only and should not be used as a substitute for any sort of professional medical or pharmaceutical advice. Any user should not use the information contained on this site for diagnosing or treating a health problem or disease and should always seek advice of their physician, pharmacist, or other qualified healthcare provider before commencing any new treatment for any conditions, diseases or maladies.

Furthermore, Medi+Straw will not be held responsible for any accidents, injuries, or mishaps involving directly or indirectly from the use of the Medi+Straw products in a condition other than that considered new and functional, i.e., bent, broken, or deformed.

Use of this Website

Copyright
All content appearing on this website is the property of Medi+Straw or Horizon Design and Manufacturing LLC. Copyright © . All rights reserved. As a user, you are authorized only to view, copy, print and distribute documents on this website under the following conditions:

  1. The document is used for personal purposes or for our clients.
  2. Any copy of the document (or portions thereof) includes the following copyright notice:
    © 2006 – Horizon Design and Manufacturing LLC – ® 2005 – Medi+Straw. All rights reserved.

Note: Policies are subject to change without notice.

Contact Us

Feel free to contact us concerning our website, our products, any orders you’ve made, or to share any experiences you’ve had with the Medi+Straw.

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Contact Information

Business Hours

Sales/Customer Service/Technical Assistance

Monday – Friday: 9:00 AM to 5:00 PM
MST (Mountain Standard Time )

480-917-4742 USA and International

Toll Free: 1-800-246-2405 USA Only

Fax: 480-917-2800

21410 South 146th Street
Gilbert, AZ 85298

medistraw@horizondesignusa.com